Return and Exchange Policy

HomyLine Store Return and Exchange Policy

Last Updated: December 6, 2025

Right to Modify the Policy: HomyLine Store reserves the full right to amend, change, or update this policy at any time. The modifications become effective immediately upon their publication on the website. The customer is encouraged to review this policy periodically to stay informed of the latest updates


HomyLine Store is committed to providing high-quality products and complying with the regulations of the Saudi Ministry of Commerce for Consumer Protection. We offer a Return and Exchange service according to the following terms and conditions:

1. General Conditions for Returns and Exchanges

The following conditions must be met for a return or exchange request to be accepted:

  • Product Condition: The product must be in its original received condition, unused, and with its original packaging.
  • Accessories and Invoices: All accessories, complimentary gifts (if any), and the original purchase receipt or invoice must be attached.
  • Warranty Period: The request must be submitted within the specific time period defined below.
  • Prohibited Phrase: The phrase "Goods sold are non-returnable and non-exchangeable" or similar is prohibited.

2. Timeframe

The following periods are calculated from the date of order receipt:

  • Return (Cash Refund): The available period is 7 days.
  • Exchange (Product Change): The available period is 14 days.

3. Accepted Cases for Return or Exchange

Return and exchange requests are accepted in the following cases:

  • A manufacturing defect or damage.
  • A shipping error (receiving a product different from the one ordered).
  • Non-conformity to specifications.

4. Detailed Exceptions (Non-Returnable or Non-Exchangeable Products)

The following items cannot be returned or exchanged unless there is a confirmed manufacturing defect:

  • Used, Installed, or Assembled Products (especially large furniture and appliances) or those that have been modified.
  • Health and Personal Hygiene Products (such as opened cosmetics, perfumes, vitamins, supplements, feeding accessories, undergarments, and socks).
  • Electronics and Mobile Phones: If the original box has been opened or the protective seal has been removed (unless a manufacturing defect requires inspection).
  • Custom-Made Products or those tailored to the customer's specific request.
  • Perishable Goods and all grocery or food products (except for damage complaints made within 24 hours of receipt).
  • Opened Products that cannot be resold as new (such as opened bedding or activated toys/games).

5. Return Procedures, Inspection, and Fees

  1. Submitting a Request: Contact HomyLine Customer Service through official channels within the specified period, clarifying the reason for the request.
  2. Product Inspection: The product undergoes a comprehensive inspection upon its arrival at our warehouses, which may take up to 5 business days from the date of receipt.
  3. Shipping Costs:
    • Borne by the Store: Shipping costs are borne by the store if the reason is a manufacturing defect or an error on the store's part.
    • Borne by the Customer: Shipping costs and administrative fees are borne by the customer if the reason is a change of mind.

Procedure for Handling Rejected Products (Failed Inspection)

  • Rejection: HomyLine reserves the right to reject any return request for a product that does not meet the return conditions (rejected product).
  • Re-Delivery: If the product is rejected after inspection, two (2) attempts will be made to re-deliver the rejected product to the customer at their original address.
  • Disposal: If both delivery attempts fail, a notification will be sent to the customer, and the store will retain the product for an additional 3 business days. If the customer does not request re-shipment during this period, the product will be disposed of, and HomyLine will not be responsible for refunding the amount.

6. Refund Mechanism

After the product passes the quality inspection, the refund process begins according to the following method:

Refund Source and Estimated Timeframe

  1. Bank Cards (Credit/Debit):
    • Refund Source: Bank Cards / Original Source.
    • Timeframe: 14 business days (depending on the issuing bank).
  2. Cash on Delivery (COD):
    • Refund Source: Bank Transfer to the customer's account.
    • Timeframe: 7 - 10 business days (after the customer provides their bank account details).
  3. Buy Now Pay Later (BNPL, e.g., Tabby/Tamara):
    • Refund Source: Financing Company (Tabby/Tamara).
    • Timeframe: 14 - 21 days (depending on the processing company's policy).

Important Notes on Refunds:

  • Non-Refundable Fees: Original shipping fees and Cash on Delivery fees are non-refundable once the product has been delivered to the customer.
  • EMI Payments: The full amount will be refunded to the same credit card used for payment, but banks may impose cancellation fees for installments, which the customer must check with their bank.
  • Tracking Status: The customer can track the status of their refund request via their HomyLine store account.