HomyLine Shipping and Delivery Policy

Last Updated: November 4, 2026

This policy outlines the procedures and timelines for shipping and delivering HomyLine products within the Kingdom of Saudi Arabia.

1. Shipping Carriers and Coverage Areas

HomyLine relies on several trusted shipping companies to ensure your orders arrive promptly and in optimal condition (such as approved express shipping carriers).

• Coverage: Includes all cities and regions of the Kingdom of Saudi Arabia only.
• Currently Unavailable: International shipping is currently unavailable; delivery services are limited to within the Kingdom.

2. Order Processing Time

• Processing Duration: Orders are typically processed and prepared for shipping within 1 to 3 business days from the date of order confirmation.
• Note: Official holidays and weekends are not included in the business days count.

3. Delivery Times and Fees

Basic shipping fees are calculated based on weight and region at the time of checkout.

• Within Major KSA Cities: Expected delivery time is 2 – 5 business days after shipping.
• Remote Areas and Villages: Expected delivery time is 5 – 9 business days after shipping, and additional fees may apply.

Details of Shipping Fees and Free Shipping

A. Free Shipping: HomyLine offers free shipping services according to the following criteria:

• Madinah: Free shipping for orders exceeding 190 .
• Rest of KSA Cities: Free shipping for orders exceeding 210 .

B. Cash on Delivery (COD) Fees: An additional fee of 10 is applied to the total order value when choosing to pay Cash on Delivery.

C. Size and Weight Restrictions: The mentioned shipping fees apply to standard weight shipments (up to 15 kg). Additional fees may apply to orders with excessive weight or volume, and the customer will be notified prior to shipping.

4. Order Tracking and Monitoring

Once the order is shipped, the customer will receive a notification via email, SMS, or WhatsApp containing:

• The order's unique Tracking Number.
• A direct link to track the shipment status via the shipping company's website. The customer is responsible for monitoring the status of their shipment after the tracking number has been issued.

5. Special Cases and Delivery Responsibility

• Failure to Receive Shipment: In the event the customer does not respond to the shipping company or fails to receive the shipment within the specified period, resulting in the package returning to the store, HomyLine reserves the right to charge the customer the additional shipping cost to resend the order.
• Lost Shipment: If the store and the shipping company confirm that the shipment is lost, HomyLine pledges to resend a new order to the customer or issue a store purchase voucher for the original order value, after the investigation period agreed upon with the shipping company has concluded (typically between 7-14 business days after the last tracking update).
• Damage and Defects: If the shipment arrives damaged or has visible defects resulting from the shipping process, the customer must contact HomyLine Customer Service immediately within 24 hours of receiving the order and provide photos of the damage to initiate compensation procedures.
• Data Accuracy: The customer bears full responsibility for the accuracy of the address and phone number details. HomyLine will not be held responsible for any delay or failure in delivery resulting from incorrect data.

6. Customer Service Operating Hours

• The HomyLine support team is ready to answer your inquiries regarding shipping and delivery around the clock (24 hours a day), 7 days a week (including official holidays).